Note that AWS does not appear to envisage sending commands through the bot that do anything other than retrieve diagnostics. Your teams will be able to analyze and respond to events faster by retrieving diagnostic information on command in a centralized place.Ī chatbot that is non-interactive is not much of a chatbot. All we know is that: In the near future AWS Chatbot will make it easy to retrieve diagnostic information about your AWS resources for many AWS services. We wasted a bit of time looking for detail on the ability to "execute commands to return diagnostic information" promised in the announcement, before spotting that this is not available in the beta. That said, the "ask for diagnostics" part of Chatbot, which has not yet been pushed out, is the most interesting feature. Watching a Slack channel means you can see who else is responding or seek advice from other team members. Preconfigured integration with Slack may be handy (though there's no Microsoft Teams support) since it alerts a team in one place, assisting collaboration. The existence of CloudWatch and SNS means that it is not difficult to receive alerts from your AWS services, so some might question the point of getting alerts from Chatbot. The notification has to originate from a supported service though, which could be CloudWatch, Billing and cost management, CloudFormation infrastructure management, GuardDuty threat monitoring, AWS Health performance monitoring, or Security Hub, which combines GuardDuty and other security alerts. Chatbot uses other AWS services to send alerts to Slack or ChimeĬhatbot also currently lets you receive messages from SNS in a Slack channel or in an Amazon Chime chatroom.
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